My Elite gave me an E74 on December 5th, I shipped the console out on the 7th. and I didn’t get it back until January 7th… not only were they well past their “2-3 week” estimate it looked like someone played soccer with the case. The grill on the side was cracked in half the face plate had a crack across it and the door over the USB ports was missing.
I called them up and they told me I had to send it back again… though they said since I waited so long they’d send me a box this time… which is DUMB because I had a box perfect for it… the one they had just sent me with the broken console in it! So I had to wait until the 11th to receive the box and shipped it out on the 12th, pretty much wasting a week of my time. And now the console sits in “repair limbo” this is the step that took 3 of the 4 and a half weeks the last time I shipped it to them.
hopefully this time they’ll forget to kick it before they send it back.